Terms & Conditions

Welcome to Hogsback Mushrooms. These Terms and Conditions govern your use of our website and the purchase of products through our online store. By accessing our website or placing an order, you agree to these Terms and Conditions.

About Hogsback Mushrooms

Hogsback Mushrooms produces and sells functional mushroom products and related wellness products.

Throughout these Terms and Conditions, “Hogsback Mushrooms”, “we”, “us” and “our” refer to the business operating the Hogsback Mushrooms online store.

Use of Our Website

You may use this website for lawful purposes only. You agree not to use the website in any manner that could damage, disable or interfere with its operation, security or availability.

We reserve the right to update, modify or discontinue any part of the website without prior notice.

Products and Product Information

We make every reasonable effort to ensure that product descriptions, images, pricing and other information displayed on our website are accurate.

Product images are for illustrative purposes and actual packaging, colour or appearance may vary slightly.

Product availability is subject to change without notice.

Health and Wellness Disclaimer

Information provided on this website is intended for general educational and informational purposes only and should not be regarded as medical advice.

Our products are not intended to diagnose, treat, cure or prevent any disease unless specifically authorised or permitted under applicable South African law.

Individual experiences and results may vary.

If you are pregnant, breastfeeding, taking medication, have an existing medical condition or have concerns regarding the suitability of a product, please consult an appropriately qualified healthcare professional before use.

Never discontinue or change prescribed medication based on information contained on this website.

Orders

When you place an order through our website, you confirm that the information supplied is complete and accurate.

An order is considered accepted once payment has been successfully processed and we have confirmed the order.

We reserve the right to cancel or decline an order where, for example, a product is unavailable, an incorrect price has been displayed, payment cannot be verified or we reasonably suspect fraudulent activity.

If payment has already been received for an order that we cannot fulfil, the applicable amount will be refunded.

Pricing and Payment

All prices are displayed in South African Rand (ZAR) unless otherwise stated.

Applicable taxes will be included or disclosed as required by law.

Payment must be made through the payment methods available at checkout. Payment information is processed through the relevant secure payment service provider, and Hogsback Mushrooms does not necessarily store your complete payment-card details.

We reserve the right to change product prices at any time. Changes will not affect orders already accepted by us.

Delivery

We currently deliver to eligible addresses within South Africa, subject to the delivery options available at checkout.

Delivery fees and estimated delivery times will be displayed or communicated during the ordering process.

Delivery times are estimates and may be affected by courier delays, public holidays, weather, remote delivery locations or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact details.

Returns, Refunds and Damaged Products

We want you to be satisfied with your purchase. Returns, refunds and exchanges will be handled in accordance with applicable South African consumer legislation and our published Returns & Refunds Policy.

Due to the nature of consumable wellness products, certain products may not be eligible for return once opened or where the seal has been broken, except where the product is defective, unsafe, incorrectly supplied or where applicable law provides otherwise.

If your order arrives damaged, defective or incorrect, please contact us as soon as reasonably possible and provide your order details and photographs where appropriate.

Nothing in these Terms and Conditions is intended to limit any rights you may have under the Consumer Protection Act or other applicable South African legislation.

Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If your order has already been dispatched, cancellation may no longer be possible and the applicable returns process will apply.

Any statutory cancellation or cooling-off rights available to you under South African law remain unaffected.

Promotions and Discount Codes

Promotional offers and discount codes may be subject to specific conditions and expiry dates.

Unless otherwise stated, promotional codes may not be exchanged for cash or combined with other promotions.

We reserve the right to withdraw or amend a promotion where reasonably necessary, subject to applicable law.

Intellectual Property

All website content, including our branding, logos, product names, photographs, graphics, written content and other materials, is owned by or licensed to Hogsback Mushrooms unless otherwise stated.

Content may not be reproduced, distributed, modified or used commercially without prior written permission.

Customer Reviews and Testimonials

Reviews and testimonials appearing on our website represent the individual experiences and opinions of the people providing them.

Individual results may vary, and testimonials should not be interpreted as a guarantee that another customer will experience the same results.

Privacy and Personal Information

We respect your privacy and process personal information in accordance with applicable South African data protection legislation, including the Protection of Personal Information Act (POPIA).

Information collected when you browse our website, create an account, place an order or contact us may be used to process orders, arrange delivery, provide customer support, improve our services and communicate with you where permitted.

Further information should be provided in our separate Privacy Policy.

Limitation of Liability

To the fullest extent permitted by applicable law, Hogsback Mushrooms will not be liable for indirect or consequential loss arising from the use of our website or products.

Nothing in these Terms and Conditions excludes or limits liability or consumer rights where doing so would be prohibited by South African law.

Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, courier services and external websites.

We are not responsible for the content, privacy practices or availability of third-party websites or services that are outside our control.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes to our business, website, products or applicable legal requirements.

The latest version will be published on this website together with the date of the most recent update.

Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any dispute arising from the use of this website or the purchase of our products will be dealt with in accordance with applicable South African law.

Contact Us

If you have any questions regarding these Terms and Conditions, an order or our products, please contact:

Hogsback Mushrooms
Email: [email protected]
Telephone: 076 315 3009
Business Address: Woodside Drive, Hogsback, Eastern Cape
Website: www.hogsbackmushrooms.co.za